Derafi Rattan

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FAQ ( Frequently Asked Questions )
1. How many days needed for production time ?
Around 6 weeks to finish the order.
 
2.How about the production capacity per month ? 
Around 10 containers per month.
 
3. How about the payment method ?
Available by LC at sight, irrevocable 100% at sight, and by TT, advance payment 40%, balance payment after shipment.
 
4. How the procedure to order ?
You have to decide what item you most interested in, if you agree with our price offer, we will make the proforma invoice to get your confirm, but we still need your proove payment for safety before we start the production.
 
5.What is the minimum order ?
20" container, available to combine and air freight shipment.
 
6. How about the compliance ?
We must get first the damage photo,with detail information when the container arrived and when the container opened,and how many pcs. FYI we will not received any compliance more than a week after container arrived.
 
7. How about the guaranty ?
We will replace good damage or transfer your money back after learning all the problem and see what the best we can do.  
  
8. How if I'd like to visit your factory ?
We wil pick up at the hotel where you're stay or at the train station when you come to Cirebon if you inform us in advance.
If not, please bring these map to guide you
( see map.. click here   )
to get our factory. For just in case bellow the train schedulle for Cirebon Express :
Jakarta (Gambir Station) to Cirebon

05.49 AM - 08.54 AM
08.50 AM - 11.54 AM
09.55 AM - 01.00 PM
01.50 PM - 04.59 PM
04.10 PM - 07.19 PM *
04.50 PM - 07.42 PM
06.15 PM - 09.21 PM

Cirebon to Jakarta (Gambir Station)

05.45 AM - 08.37 AM
06.15 AM - 09.30 AM
10.15 AM - 01.21 PM
12.50 AM - 03.44 PM *
01.45 PM - 04.37 PM
02.50 PM - 05.43 PM
06.00 PM - 09.10 PM

* Note : only Sunday/holiday in Indonesia
 
And recommended place to stay :
# Santika Hotel
Jl. Dr. Wahidin 32
Cirebon
phone : +62 231 200570/201210

or in

# Bentani Hotel
Jl. Siliwangi 69
Cirebon
phone : +62 231 203246
fax : +62 231 238218
 
Ms. Kiki